Turning Faster Switching Into Competitive Advantage
The UK retail energy market is in the midst of unprecedented change. As competition continues to heat up, disruption is further fuelled by pro-consumer regulatory measures, such as Ofgem’s Faster, More Reliable Switching. The programme will rapidly reshape the decision-making process consumers go through when deciding whether to switch to a new supplier.
The battle is no longer about price. Competitive advantage will come from customer experience, differentiated offerings and a rapid time-to-market (TTM).
Working together, Vlocity and CGI have looked at the challenges and opportunities presented by this market change. In this executive briefing, we take a closer look at the switching programme, the impact on both consumers and suppliers, the opportunity to reinvent the customer experience, drive new business models, and turn faster switching into competitive advantage.